Refund policy

At Bloom & Bride, each product is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selected, or incorrect shipping information provided by the customer.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us within 14 days of delivery.

Please email:

support@bloomandbridegifts.com

Please include:

Your order number
Clear photos of the item
A brief description of the issue

If your claim is approved, we will arrange a replacement or refund where appropriate.

Returns

Please do not return any products without contacting us first. If a return is required, we will provide the correct return instructions.

Non-returnable items

Because our products are made to order, we cannot accept returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Incorrect shipping address entered at checkout
Items that have been worn, washed or damaged after delivery

Order issues

If you experience any problems with your order, please contact us as soon as possible at: